gogogoph Privacy Policy

1. Introduction

gogogoph ("gogogoph," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the gogogoph Platform ("Platform"). This Privacy Policy describes how gogogoph collects, uses, stores, shares, and protects personal data in connection with the operation of the Platform, which is primarily directed at players based in the Philippines.

This Privacy Policy is intended to be read alongside the gogogoph Terms & Conditions and Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with gogogoph. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to personal data, this Privacy Policy shall prevail.

gogogoph takes its obligations under the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations seriously. We are committed to ensuring that your personal data is handled lawfully, fairly, and transparently at all times.

2. Data Controller

For the purposes of applicable Philippine data privacy law, gogogoph acts as the data controller in respect of the personal data of registered players and visitors to the Platform. As data controller, gogogoph determines the purposes and means by which your personal data is processed.

gogogoph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data privacy legislation. If you have any questions or concerns about how gogogoph processes your personal data, you may contact the DPO using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you register an account on gogogoph or use the Platform, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine passport number, driver's license number, SSS/GSIS number, UMID, or PhilSys National ID number);
• Contact Data: Residential address (including city, province, and postal code within the Philippines), email address, and mobile phone number;
• Account Data: Username, password (stored in encrypted form), security questions, and account preferences;
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya account reference, BPI, BDO, or Metrobank account information), deposit and withdrawal history, and transaction records denominated in Philippine Peso (₱);
• Verification Data: Copies of government-issued identification documents, proof of address documents, and selfie or liveness check images submitted during Know Your Customer (KYC) verification;
• Communications Data: Records of your communications with gogogoph's support team, including live chat transcripts, emails, and any feedback or complaints you submit.

3.2 Data We Collect Automatically

When you access and use the gogogoph Platform, we automatically collect certain technical and behavioral data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, features used, games played, bets placed, session duration, click patterns, and navigation paths within the Platform;
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from the Philippines and to comply with geo-restriction requirements;
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 7 of this Policy.

3.3 Data from Third Parties

gogogoph may receive personal data about you from third parties in the following circumstances:

• From payment processors (e.g., GCash, PayMaya) for the purpose of verifying the ownership and legitimacy of your payment method;
• From identity verification and KYC service providers engaged by gogogoph to assist in verifying your identity and age;
• From fraud detection and anti-money laundering service providers;
• From publicly available sources, including government databases, where permitted by law and where necessary to fulfill our legal compliance obligations.

4. How We Use Your Personal Data

gogogoph uses the personal data we collect for the following purposes:

5. Legal Basis for Processing

gogogoph processes your personal data on the following legal bases as provided under the Data Privacy Act of 2012 of the Philippines and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and gogogoph (i.e., the Terms & Conditions), including account registration, payment processing, and the delivery of Platform services;
• Legal Obligation: Processing is required for gogogoph to comply with its legal and regulatory obligations under Philippine law, including KYC verification, anti-money laundering reporting, and age verification (21+);
• Legitimate Interests: Processing is necessary for the legitimate interests of gogogoph, including fraud prevention, Platform security, responsible gaming monitoring, and business analytics, provided that such interests are not overridden by your rights and freedoms;
• Consent: Where gogogoph relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

6. Sharing Your Personal Data

6.1 Categories of Recipients

gogogoph may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the relevant purpose:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers engaged to process your financial transactions on the Platform;
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by gogogoph to assist in verifying your age and identity;
• Fraud & AML Service Providers: Specialist providers engaged to assist gogogoph in detecting and preventing fraudulent transactions and money laundering;
• IT and Platform Service Providers: Cloud hosting providers, data storage providers, and technology partners that support the operation and maintenance of the gogogoph Platform;
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities, where gogogoph is required by law to disclose your personal data or where disclosure is necessary to protect the rights and safety of gogogoph and its players;
• Professional Advisors: Legal, financial, and compliance advisors engaged by gogogoph in connection with its business operations, subject to professional confidentiality obligations.

6.2 No Sale of Personal Data

gogogoph does not sell, rent, or otherwise transfer your personal data to third parties for their own independent marketing, advertising, or commercial purposes. Any data sharing described in this Policy is strictly for the purposes of operating the gogogoph Platform, complying with legal obligations, and delivering services to you.

6.3 Business Transfers

In the event that gogogoph undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the relevant successor entity as part of that transaction. gogogoph will notify you of any such transfer and any material changes to how your data is handled as a result.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit the gogogoph Platform. They allow the Platform to recognize your device and store certain information about your preferences and browsing activity. gogogoph uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

7.2 Types of Cookies Used

• Essential Cookies: Strictly necessary for the operation of the gogogoph Platform, including authentication, session management, and security. These cannot be disabled without affecting Platform functionality;
• Performance & Analytics Cookies: Used to collect anonymous data about how visitors use the Platform, helping gogogoph understand usage patterns and improve Platform performance;
• Functional Cookies: Used to remember your preferences (such as language settings and game preferences) and to provide a more personalized experience on the Platform;
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of gogogoph's marketing campaigns. These are only placed with your consent.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of the gogogoph Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

gogogoph retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, regulatory, or reporting requirements applicable in the Philippines.

As a general rule, gogogoph will retain your account data and transaction records for a minimum of five (5) years following the closure of your account, in accordance with applicable Philippine anti-money laundering and gaming regulatory requirements. After this period, your data will be securely deleted or anonymized, unless further retention is required by law.

Data collected solely for marketing purposes will be retained until you withdraw your consent or opt out of marketing communications. Upon receipt of an opt-out request, gogogoph will cease using your data for marketing purposes within a reasonable timeframe.

9. Data Security

gogogoph implements appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the gogogoph Platform;
• Encryption of sensitive data (including passwords and financial information) at rest using industry-standard encryption protocols;
• Role-based access controls limiting access to personal data to authorized gogogoph personnel on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scans of the Platform's infrastructure;
• Incident response procedures to detect, report, and respond to personal data breaches in a timely manner;
• Staff training on data privacy obligations and information security best practices.

While gogogoph takes all reasonable steps to protect your personal data, no method of internet transmission or electronic storage is completely secure. gogogoph cannot guarantee the absolute security of data transmitted to or from the Platform. You are responsible for keeping your account credentials confidential and for notifying gogogoph immediately if you suspect any unauthorized access to your account.

10. Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in respect of your personal data held by gogogoph:

• Right to Be Informed: The right to be informed about how gogogoph collects and uses your personal data, as set out in this Privacy Policy;
• Right to Access: The right to request a copy of the personal data gogogoph holds about you and information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data gogogoph holds about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to gogogoph's legal retention obligations;
• Right to Object: The right to object to certain types of processing, including processing for direct marketing purposes;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that gogogoph has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact gogogoph's Data Protection Officer using the contact details provided in Section 15 of this Policy. gogogoph will respond to your request within the timeframe required by applicable Philippine law. Please note that some rights are subject to limitations and exceptions under the Data Privacy Act of 2012.

11. Children's Privacy

The gogogoph Platform is strictly intended for use by individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. gogogoph does not knowingly collect personal data from individuals under the age of 21.

If gogogoph becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, gogogoph will take immediate steps to delete that data and close the associated account. Any deposits made by underage users will be returned, and any winnings generated will be forfeited.

If you believe that a minor has registered an account on the gogogoph Platform, please notify us immediately using the contact details in Section 15 of this Policy.

12. International Data Transfers

The personal data gogogoph collects may be processed, stored, or accessed by authorized service providers located outside the Philippines. Where such transfers occur, gogogoph ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

Such safeguards may include contractual data protection clauses with service providers, ensuring that recipients of personal data are bound by data protection obligations equivalent to those applicable in the Philippines. By using the gogogoph Platform, you acknowledge and consent to the transfer of your personal data to recipients outside the Philippines as described in this Policy.

13. Third-Party Links & Services

The gogogoph Platform may contain references to or integrations with third-party services, including payment processors such as GCash and PayMaya. These third-party services have their own privacy policies and data handling practices, which are independent of gogogoph. gogogoph is not responsible for the privacy practices or content of any third-party services.

We encourage you to review the privacy policies of any third-party service providers you interact with in connection with your use of the gogogoph Platform, particularly your chosen payment provider, to understand how they handle your personal data.

14. Changes to This Privacy Policy

gogogoph reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the features and functionality of the Platform. The date of the most recent revision will always be indicated at the top of this page.

Where changes to this Privacy Policy are material, gogogoph will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect. Your continued use of the gogogoph Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy.

We recommend that you review this Privacy Policy periodically to stay informed about how gogogoph handles your personal data. If you do not agree with any changes to this Policy, you must cease using the Platform and may close your account in accordance with the account termination provisions in the gogogoph Terms & Conditions.

15. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gogogoph handles your personal data, please contact our Data Protection Officer. Our Filipino support team is available to assist you 24 hours a day, 7 days a week.

You may reach us via the live chat function available inside your gogogoph account dashboard, or by email as shown below. Please note that our email address is provided as plain text only and is not a clickable link:

If you are not satisfied with gogogoph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.